Electro Industries is committed to quality and customer service. The
following is our standard schedule on in-house and field customer
support rates. The rates are listed below depending on the type
of service that is required and your geographic location.
In
House Repair – Flat Rate
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$162.50
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$225.38
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$376.42
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$658.00
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Note
on In-House Repair: All repairs
include free improvements to specific vintage
level hardware and firmware. Free calibration
is also included. Certificates of calibration
are additional. (See below.)
*
If board requires replacement there is an
additional fee. Please call 516-334-0870
for pricing.
Calibration
Only – Flat
Rate
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$68.00 |
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$95.00 |
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$175.00 |
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$325.00 |
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Calibration
Certificate with Point to Data-
CCal
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$100.00 |
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Field
Service
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Local
Rates:
(Within
100 mile radius from Westbury, NY) |
$125.00
per hour
(portal to portal) |
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National
Rates:
(Outside
the 100 miles local service radius) |
$1000.00
per workday, $500. 00 per travel
day up to 10 hours; $187.50 per hour
overtime |
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Outside
the United States Rates: |
$1200
per workday, $600.00 per travel day
up to 10 hours; $150.00 per hour
overtime |
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Service
Notes:
- Delays
due to weather or airline traffic are charged
as travel time.
- Estimates
are not firm quotes, actual costs may vary.
- Field
Service is billed Portal-to-Portal (from
the time we leave to the time we return).
- Warranty
Travel and Expenses: All travel and living
expenses are billed at cost even in warranty
support.
- Non-Warranty
Travel and Expenses: All travel and living
expenses are billed at cost +10%
- POs
or Credit Cards must be entered prior to
repair. All major Credit Cards are accepted.
Procedure
for Returning Meters for Repair
1.
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Please
contact Customer Support at: 516-334-0870
for an RMA Number. |
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2.
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Issue
PO or Credit Card information when on phone
with Customer Support to initiate repair
action. If unit is deemed a warranty repair,
credit card and/or PO will not be billed. |
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3.
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Send
unit in with detailed description of problem
in field. For calibration, designate specifically
what is desired. |
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4.
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All
transportation costs including customs,
freight forwarding or other costs are not
covered under warranty. Within the US,
free UPS ground service will be provided
for the returning of the unit for all warranty
repairs. |
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