Ever purchase something only to realize a few minutes or hours later that you have absolutely no idea how to use it? Can you remember a time where you bought something and it needed to be repaired a few months or years later and you couldn’t find anyone who knew how to fix it? That it was what we call a “poor service experience” and at Electro Industries, we never want you to experience that!

Why Is Technical Support So Important? | Electro Industries

In addition to offering free training programs at our New York headquarters and around the United States, our qualified technicians can also service your products – whether they are in in-house or out in the field. Our rates are dependent on the type of service that is required and your geographic location. Keep reading to learn more.

IN HOUSE REPAIRS

We charge a flat rate for our in-house repairs, which also include free upgrades to specific hardware and firmware levels. Our rates are as follows:

  • Single and Dual Display Meters: $205.00
  • Shark 100 and Shark 200 Meters: $300.00
  • Nexus Series Meters: $493.00
  • Portable Units: $932.00

Note: if board requires replacement, there will be an additional fee.

IN HOUSE CALIBRATION

  • Single and Dual Display Meters: $195.00
  • Shark 100 and Shark 200 Meters: $250.00
  • Nexus Series Meters: $350.00
  • Portable Units: $550.00
  • Calibration Certification with Point to Data: $100.00

Note: if board requires replacement, there will be an additional fee.

FIELD SERVICE

Our technicians can also come to you. If you are interested in our field services option, please refer to the chart below for our rates:

  • Local Rates (within 100 miles of Westbury, NY): $150.00 per hour
  • National Rates (outside 100 mile service radius): $1,2500 per workday, $700 per travel day, $225 per hour of overtime (after 10 hours)
  • Outside the United States: $2,500 per workday, $800 per travel day, $225 per hour overtime (after 10 hours)

These are not firm quotes, actual costs may vary. Special conditions apply. Want to learn more? Check out our product line or give Electro Industries/GaugeTech a call at 866-928-7908 today.